Frequent Asked Questions

Can existing items be customized using laser technique or by creating new moulds?

- Yes, we offer the option to personalize existing items using laser technique or creating new moulds. This allows you to add unique designs or patterns to the articles, making them unique.

Can a new product be commissioned based on a technical project evaluation?

- Absolutely! If you have a specific product in mind, we can work with you to evaluate the technical requirements and create a new product tailored to your needs. Our team will collaborate to ensure the final product meets your expectations.

Can samples be requested? If so, what are the limitations?

- Certainly, you can request samples of our products. We provide one sample per item, allowing you to assess the quality and suitability before making a larger order. Please note that the samples are available in the colours already available in our inventory.

Are all products in the catalogue always available in stock?

- Not all products in our catalogue are always available in stock. We produce some items on demand to ensure our customers' highest customization and flexibility. However, we strive to maintain a wide range of products readily available in our inventory.

What are the minimum production quantities?

- The minimum production quantities vary depending on the specific item and are typically determined by the item's cost. We can provide detailed information regarding the minimum production quantities for the items you are interested in.

How many different finishes can be achieved?

- We offer approximately 30 different finishes for our products. These finishes include popular options such as nickel-plated, gold-plated, antique brass, black nickel-plated, burnished, brass-plated, anti-tarnish silver, palladium, and ruthenium. Our extensive range of finishes ensures you can find the perfect look for your products.

Can I order quantities below the minimum at an increased price?

- Yes, we understand that there may be instances where you require quantities below our minimum production requirement. In such cases, we offer the option to place an order for lower quantities at an increased price. This allows you to obtain the desired products still while accommodating your specific needs.

What is the delivery time for items in stock?

- For items currently in stock, we typically have a delivery time of 7 working days. This ensures that you receive your products promptly and can proceed with your projects without delay.

What is the delivery time for items that need to be produced?

- The delivery time for items that must be produced depends on the required quantity. Once you provide us with your order details, we will provide an estimated delivery time based on our production capacity and schedule.

What are the shipping options available?

- We offer two main shipping options: courier delivery and direct pickup from our company. You can choose the most convenient option for you and suits your specific requirements.

Under what conditions are returns accepted?

- Returns are accepted only for company errors or manufacturing defects. If you encounter any issues with the products received, please notify us within 10 to 90 day of delivery, and we will assist you in resolving the situation.

Can I visit the sample room at the company?

- Absolutely! We welcome you to visit our sample room at our company. This will allow you to see our products up close, evaluate their quality, and make informed decisions for your projects.

Are the accessories suitable for leather products?

- Our accessories are designed to complement and enhance leather products. Whether you're working on bags, wallets, or other leather goods, our accessories will provide the perfect finishing touch.

Can discounts be offered for large quantity orders?

- Yes, we provide discounts for large quantity orders. We value and appreciate our customers' business, so we offer competitive pricing for bulk orders to accommodate your needs.

Can nickel-free or hypoallergenic accessories be made upon request?

- Certainly! We understand the importance of catering to various sensitivities and preferences. Upon request, we can create nickel-free or hypoallergenic accessories, ensuring everyone can enjoy our products comfortably.

Can you provide recommendations on matching accessories based on style or design?

- Absolutely! Our experienced team can provide expert guidance on matching accessories based on your style or design requirements. We understand that the right accessories can elevate your products, and we are here to assist you in making the best choices.

Can products be personalized with specific logos or branding?

- Yes, we offer the option to personalize products with specific logos or branding. This lets you showcase your brand identity and create a cohesive look across your product line. We can work with you to ensure an accurate representation of your logo or branding elements.

What are the production and delivery times for laser-engraved products?

- Laser-engraved products typically have a production and delivery time of approximately ten working days. We strive to complete these orders promptly while ensuring the highest quality engraving results.

Can orders be tracked once they are shipped?

- You will receive tracking information once your order is shipped. This allows you to easily track the progress of your shipment and stay updated on its delivery status.

Can mixed items be in the same order?

- Yes, we accommodate the option to order mixed items in the same order. This flexibility lets you select various products from our catalogue and streamline your ordering process.

Are wholesale prices available for retailers?

- Yes, we offer wholesale prices tailored explicitly for retailers. We understand the unique requirements of retailers and strive to provide competitive pricing to support their business success.

Are the products compliant with standard laws?

- Our products are designed and manufactured to meet standard laws and regulations. We prioritize compliance to ensure our products meet the legal requirements.

Can you provide recommendations for the best accessories for bags and suitcases?

- Yes, we can recommend the best accessories for bags and suitcases. Our team has extensive knowledge and expertise and can guide you in selecting accessories that perfectly complement your bags and suitcases.

Is it possible to create unique finishes such as antique and brushed?

- Certainly! We offer the option to create unique finishes, including antique and brushed finishes. These finishes add a special touch to your products and help you achieve the desired aesthetic appeal.

Can urgent shipments be arranged if the items are available in stock?

- Yes, if the items you require are in stock, we can arrange urgent shipments to meet your timeline. We understand that some projects may have time-sensitive requirements, and we are here to support you.

Can customized packaging be created based on customer requests?

- Yes, we can create customized packaging based on customer requests. However, please note that an additional cost may be associated with custom packaging. We will work with you to fulfil your packaging requirements while ensuring a high-quality and professional presentation.