Shipping Policy

Effective Date: 15 July 2023

Thank you for choosing our online shop. We are committed to providing you with a seamless shopping experience, including reliable shipping services. This Shipping Policy outlines important information regarding the shipment of your orders. Please read this policy carefully before placing your order.

1. Shipment Processing Time:
We strive to process and ship your order as quickly as possible. Orders are typically processed within four business days (excluding weekends and public holidays) from the date of purchase. However, please note that processing times may be slightly longer during peak seasons or promotional periods. We appreciate your patience.

2. Shipping Methods:
We offer worldwide shipping to accommodate our customers across the globe. We partner with reputable shipping carriers to ensure efficient and secure delivery of your order. The shipping methods available for your location will be displayed during checkout. Please select the desired shipping method that best suits your needs.

3. Shipping Costs:
Shipping costs vary depending on your order's destination, weight, and dimensions. The shipping cost will be calculated and presented to you during checkout. We aim to provide transparent and competitive shipping rates to make your shopping experience enjoyable.

4. Customs and Duties:
For international orders, customs duties, taxes, and any additional fees may apply according to the destination country's regulations. These charges are beyond our control and are the customer's sole responsibility. Please familiarize yourself with the customs policies and duties applicable in your country before placing an order. We recommend contacting your local customs office for further information.

5. Shipment Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on tracking your shipment. This allows you to monitor the progress of your order until it reaches your doorstep. Please note that it may take some time for the tracking information to be updated by the shipping carrier. In case of any issues with tracking or delivery, please get in touch with our customer support team, and we will be happy to assist you.

6. Address Accuracy:
Please ensure the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or delivery failures due to incorrect or incomplete address information. If you need to make any changes to your shipping address after placing the order, please get in touch with us as soon as possible. Please note that we may not be able to modify the address once the order has been shipped.

7. Lost or Damaged Shipments:
In rare cases, shipments may be lost or damaged during transit. If you receive a damaged package, please inspect the items immediately and contact us within ten days of receipt. To resolve the issue, please provide detailed information and supporting documentation, such as photographs of the damaged items and packaging. Our customer support team will guide you through the steps to initiate a claim or arrange a replacement.

8. Data Protection and GDPR Compliance:
We take your privacy seriously and adhere to the General Data Protection Regulation (GDPR) guidelines. We only collect and process personal data for order fulfilment and shipping purposes. Your personal information is securely stored and used solely to provide shipping services. For more details on how we handle your data, please refer to our Privacy Policy.

9. Contact Us:
If you have any questions or concerns regarding our Shipping Policy, please get in touch with our customer support team. We are here to assist you and ensure your shopping experience with us is smooth and enjoyable.

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about our shipping practices.

Thank you for choosing our online shop. We appreciate your trust and look forward to serving you with excellent products and services.

CONTACT INFORMATION
Questions about the shipping policy should be sent to us at info@mipervalstore.com.
Our contact information is posted below:
Miperval
info@mipervalstore.com |  info@miperval.it 
Via Camillo Benso Conte di Cavour, 100, 21051 Arcisate VA
Tel: (+39) 0348 9097743 | (+39) 0332 471.490
P.IVA: 00226350122